Refund & Cancellation Policy

Our Commitment

At NinoPath, we strive to provide the best learning experience. This policy governs the management of refunds and cancellations for all our programs. By engaging with our services, you acknowledge and agree to these terms.

Standard Terms

Our standard practice is that all sales and enrollments are final. We encourage you to explore our program details, schedules, and requirements thoroughly before committing to a purchase.

Physical Goods Policy

Kits and physical materials are non-returnable and non-refundable once the order is confirmed. Please ensure all order details, quantities, and shipping addresses are correct before finalizing your transaction.

Eligibility for Exceptions

We understand that unique circumstances arise. Refund requests are only considered under the following specific conditions:

• Persistent technical barriers originating from our platform that prevent access, despite our support team's efforts to resolve them.
• Exceptional circumstances reviewed and approved in writing by the NinoPath management team.

Approved refunds are subject to deductions for applicable taxes and administrative processing fees.

Session Attendance & Delivery

Attendance in even a single session constitutes service delivery, making the program ineligible for a refund. While unused sessions aren't refundable, they may be eligible for rescheduling subject to teacher availability and operational feasibility.

Service Validity

All purchases, including courses, kits, and recordings, remain valid for 12 months from the date of transaction. We urge customers to utilize their services within this timeframe as they expire automatically thereafter without eligibility for extension or refund.

How to Request a Refund